Our contact details
Name: Nicole Child
Phone Number: 07841018533
The type of personal information we collect
When you contact us via our website, phone or email, we will collect and process the following information:
Any information considered necessary regarding the purpose of your enquiry
·Further information may be collected from parents of children under the age of 16
During the Initial Consultation and subsequent sessions we will collect and process information which includes:
Details of the issue you would like help with
Date of Birth, address and occupation
Name of GP and/or Medical Practice
Any information considered relevant to provide appropriate therapy and to track progress.
How we get the personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our service.
To ensure that content from our site is presented in the most effective manner.
To administer our business and support those who work with us.
To comply with legal or regulatory requirements.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time by contacting email@example.com
(b) We have a contractual obligation.
(c) We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to:
Deliver appropriate therapy and any other purpose in relation to your therapy.
Send appointment reminders and invoices to you.
Respond to you should you contact us about our services.
Keep records up to date.
Deal with enquiries and complaints.
Comply with our legal and regulatory obligations.
We will not share this information with third parties unless we consider that the safety and well-being of an individual and/or others may be affected by the individual’s actions. In addition information will only be disclosed on request to the Police or any other statutory authority or regulator who has a reasonable need for this information to effectively conduct their business or investigation.
How we store your information
Any digital information is securely stored on password protected systems and handwritten information is stored in a locked cabinet.
How long your information is stored
We will only keep information about you during the term of our contract and following termination as follows:
Adults - 8 years
Young adults aged 17 years - until their 26th birthday
Children below 17 years - until their 25th birthday
At the end of our retention period, your information will be securely destroy.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
It is the client’s responsibility to maintain their confidentiality and security of their surroundings when conducting sessions online (e.g. Zoom, Facetime, Whatsapp etc).
Cookies are small files which ask permission to be placed on your computer’s hard drive so that we can analyse web traffic to our site. Through this we can see which of our website’s pages are being viewed and are of interest. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find you cannot make full use of our website.
Links to other sites
How to complain
If you have any concerns about our use of your personal information, please contact email@example.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113