TERMS AND CONDITIONS
By making a booking with NC Hypnotherapy you agree to abide by the terms and conditions as follows:
1. Commitment, standards of behaviour and code of conduct
1.1. All potential clients will undertake an initial consultation and will be required to sign a consent form prior to trance taking place.
1.2. Sessions will only take place if NC Hypnotherapy deems the therapy safe for the client to receive and that the client has actively chosen to receive hypnotherapy.
1.3. Hypnotherapy relies on the commitment and motivation from both the therapist and client to gain the best results. Part of the therapy occurs in the therapy room, and part involves through reflection and tasks at home, including listening to the hypnotherapy audio at appropriate times. It is with commitment and partnership that you will see the best results. Please note results may vary from person to person.
1.4. Unless prior agreement is made, NC Hypnotherapy will make any contact outside of sessions (unless for rescheduling or cancellation).
1.5. Throughout your therapy NC Hypnotherapy will commit to acting in your best interests, to treat you with respect; including respecting your privacy and confidentiality at all times.
1.6. You agree to attend sessions on time, and not under the influence of alcohol or recreational drugs, except those prescribed by your General Practitioner or any Doctor you are under the care of. NC Hypnotherapy reserve the right to terminate sessions if you show any inappropriate behaviour and refuse any further sessions.
1.7. For online sessions you agree that sessions are not to be recorded. NC Hypnotherapy will not be recording any of our sessions UNLESS there is prior consent and this has been mutually discussed and agreed and a consent form has been signed by you.
1 1.8 NC Hypnotherapy is based in the UK, under English and Welsh law, and governed by UK jurisdiction. If the connection is lost whilst undertaking an online session and you do not hear any communication within 30 seconds you will be in control. NC Hypnotherapy will do their best to contact you using the contact details provided (email or telephone).
1.9. NC Hypnotherapy is registered with the Association for Solution Focused Hypnotherapy (AfSFH) and Complementary and Natural Healthcare Council (CNHC) and abides by their code of ethics. Please see www.afsfh.com and www.cnhc.org.uk for further details.
2. Hypnotherapy sessions and fees
2.1. Each hypnotherapy session will last between 50 and 60 minutes (unless it is for smoking in which sessions will last between 1 hr 30 minutes and 2 hours. Details of fees can be found on the page headed 'Sessions & Prices' at the top of this page. The therapist will not be able to see you for more than your allocated time due to scheduling and commitments to other clients.
2.2. If you are running late or anticipate running late for your session, please leave a message (calls are not answered when working with a client) or send a text to 07841 018533. Whilst every effort will be made to accommodate lost time, this is not always possible and therefore please understand that the session may have to finish at the scheduled finish time due to scheduling and commitments to other clients.
2.3 A committed and motivated client is likely to achieve their realistic goals. We do not guarantee 'cures' as it would not be ethical to make this claim.
2.4. A guide to therapy duration and the number of sessions required will be provided at the Initial Consultation however this will be regularly reviewed during your therapy and any changes to this will be discussed with you. The number of sessions are estimates based on those provided to previous clients, however as all clients and conditions are unique these estimates are subject to change.
2.5. Session fees must be made before the session otherwise NC Hypnotherapy has the right to cancel the session. Payment can be made by credit/debit card, bank transfer or cash. Bank details are available on request.
2.6. Invoices are issued on request. Invoices will be sent to clients who cancel sessions outside of the notice period (Please see point 3.1). Invoices must be paid within 7 days of the issue date.
3. Cancellation Policy
3.1. NC Hypnotherapy's cancellation and rescheduling policy requires that at least 24 hours notice is given or the full session fee will be charged. An invoice will be issued to you via email. All invoices must be paid within 7 days.
3.2 NC Hypnotherapy reserve the right to cancel an appointment without notice if the room or environment is unsuitable for the treatment to be provided.
3.3. If an emergency requires NC Hypnotherapy to cancel your appointment, as much notice as possible will be given to you. If this notice is less than 24 hours and you have paid in advance a full refund will be issued to you.
3.4. Should NC Hypnotherapy need to cancel any appointment they will commit to scheduling a new appointment at the earliest convenience of the therapist and the client.
3.5. If NC Hypnotherapy need to contact you they will do this via your preferred method as indicated on your initial consultation form. If a message is to be left no mention of hypnotherapy will be made.