TERMS AND CONDITIONS
By making a booking with NC Hypnotherapy you agree to abide by the terms and conditions as follows:
1. Commitment, Standards of Behaviour and Code of Conduct
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1.1. Throughout your therapy sessions, NC Hypnotherapy will commit to acting in their client's best interests, to treat them with respect, including respecting their privacy and confidentiality at all times.
1.2. Hypnotherapy relies on the commitment and motivation from both the therapist and you, as the client, to gain the best results. Part of the therapy occurs in the therapy room, but a vital part of the process involves reflection and carrying out tasks outside of the session, including listening to the hypnotherapy audio at appropriate times and working on the 3Ps. It is with commitment and partnership that the client will see the best results.
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1.3. Unless prior agreement is made, NC Hypnotherapy will not make any contact outside of sessions (unless for rescheduling or cancellation purposes).
1.4. Clients should not attend sessions under the influence of alcohol or recreational drugs. NC Hypnotherapy reserves the right to terminate the session and refuse any further sessions, if the client shows inappropriate behaviour.
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1.5. To maintain a focused and distraction-free environment, all mobile phones must be switched off or set to silent during sessions.
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1.6. It is advised that the client consults their doctor before having complementary therapy, including Hypnotherapy.
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1.7. NC Hypnotherapy is registered with the Association for Solution Focused Hypnotherapy (AfSFH), National Council for Hypnotherapy (NCH) and Complementary and Natural Healthcare Council (CNHC) and abides by their code of ethics. Please see www.afsfh.com, www.hypnotherapists.org.uk and www.cnhc.org.uk for further details.
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1.8. NC Hypnotherapy is based in the UK, under English and Welsh law, and governed by UK jurisdiction.
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2. Hypnotherapy Sessions and Fees
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2.1. Each Hypnotherapy session will last between 50 and 60 minutes. There is no waiting room and parent/carers are welcome to leave and promptly return or wait outside. Details of fees can be found on the page headed 'Sessions & Prices' at the top of this page.
2.2. If you are running late or anticipate running late for your session, please leave a message (calls are not answered when working with a client) or send a text to 07841 018533. NC Hypnotherapy will not be able to see you for more than your allocated time slot due to scheduling and commitments to other clients.
2.3. A committed and motivated client is likely to achieve their realistic goals. NC Hypnotherapy does not guarantee 'cures' as it would not be ethical to make this claim and it is important to note that results may vary from person to person.
2.4. A guide to therapy duration and the number of sessions required will be provided at the Initial Consultation however this will be regularly reviewed during your therapy and any changes to this will be discussed with you. The number of sessions are estimates based on experience with previous clients, however as all clients and conditions are unique, these estimates are subject to change.
2.5. Session fees must be paid before the session otherwise NC Hypnotherapy has the right to cancel the session. Payment can be made by credit/debit card, bank transfer or cash. Bank details are available on request.
3. Online Sessions
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3.1. Sessions will take place via a secure online platform (usually Zoom) and the meeting link will be provided in advance.
3.2. Sessions should take place in a quiet, private space where you will not be disturbed. Please ensure that there is a stable internet connection, a working microphone and camera.
3.3 Online sessions are not to be recorded. NC Hypnotherapy will not be recording any of our sessions UNLESS there is prior consent and this has been mutually discussed and agreed and a consent form has been signed by you.
3.2 If the connection is lost during hypnosis, you will remain in control and you will be able to gently bring yourself back to full awareness. NC Hypnotherapy will do their best to contact you using the contact details provided (email or telephone).
4. Cancellation Policy
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4.1. NC Hypnotherapy's cancellation and rescheduling policy requires that at least 24 hour's notice is given. Less than 24 hours notice will result in a full charge for the session or a deduction from a block of sessions. An invoice will be issued to you via email. All invoices must be paid within 7 days.
4.2. NC Hypnotherapy reserves the right to cancel an appointment without notice if the room or environment is unsuitable for the treatment to be provided.
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4.3. If an emergency requires NC Hypnotherapy to cancel your appointment, as much notice as possible will be given to you. If this notice is less than 24 hours and you have paid in advance a full refund will be issued to you.
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4.4. Should NC Hypnotherapy need to cancel any appointment they will commit to scheduling a new appointment at the earliest convenience of the therapist and the client.
4.5. If NC Hypnotherapy needs to contact you, they will do this via your preferred method as indicated on your initial consultation form. If a message is to be left no mention of hypnotherapy will be made.
5. Contact Outside of Sessions
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5.1. Contact in between sessions is best kept to booking or re-arranging appointments, and brief queries or clarifications, unless otherwise agreed in the initial consultation.
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5.2. In instances where you need to contact NC Hypnotherapy between sessions an email can be sent to nicole@nchypnotherapy.co.uk Messages will be responded to during office hours (9am to 5pm, Monday to Friday), generally within 1 business day.
5.3. NC Hypnotherapy is not a crisis or emergency service and does not provide out-of-hours or emergency cover. In the event of a crisis or emergency, please contact your GP (out-of-hours dial: 111), attend your local A&E department, or dial 999. You may also find the Samaritans (116 123, 24-hour support) or Childline (0800 1111) helpful.
​6. Privacy and Confidentiality
6.1. Your privacy is of the utmost importance to NC Hypnotherapy. Any information that is collected from you, including contact details is held in the strictest of confidence and will never be shared with external parties without your express permission with the following exceptions outlined in 6.3 and 6.4.
6.2 NC Hypnotherapy will not discuss the content of the sessions with parents, unless the young person requests or gives consent for this and with the exceptions of 6.3 and 6.4.
6.3. NC Hypnotherapy has a professional obligation to report to relevant authorities any concerns where they believe the client may intend to harm themselves, the therapist, or others.
6.4. As part of NC Hypnotherapy's professional practice, they will attend regular supervision sessions and cases may be discussed with other qualified hypnotherapists. Your child's identity will not be disclosed and no personal details will be shared.
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6.5 In compliance with GDPR guidelines and for insurance purposes, all notes from the sessions will be held for eight years from the date of the client's last visit or, if the client is a child, until their 25th birthday, or 26th birthday if the client was 17 when the sessions ended.